Keep the community welcoming for all. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. on 25-11-2022 12:11. Visitors will be able to use the internet but will not have access to other devices on your network. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Additionally, one in seven households has stored two or more obsolete boxes. Home Phone. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. O2 shop or local council recycle yard. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. All you need to do is type the router IP or default gateway address in the web browser. The second method is to send an email to Virgin Media requesting a return kit. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. If the computers are also showing 100Mb/s cables might be the issue. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 5Gbps ethernet port. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. This latest future-proof WiFi. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. uk. 21 EDT. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. Should all be working. Virgin Media; My Virgin Media; Shop;. This is because it’s necessary for connecting to the wider Virgin Media network. SpeedNew to Virgin Media. Although this question has appeared before the answers vary and I need definitive advice. The guest Wi-Fi connection will have a separate network name and password. Laggy web portal. Accessing Your Router Settings. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Leave it off for about 10 seconds. The new fibre phone line is designed to work with the same phones as the old copper line. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. If it’s not a technical issue you need help with then we’re here to support you on. To find your nearest collection point, just go to recycle-more. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The landlord scrapped it off and threw it away. 16-10-2022 17:16 - edited 16-10-2022 17:20. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 168. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. on 02-09-2023 09:35. How to Dispose of Old Routers. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. March 16, 2023 11. 2 Kudos. Simply ring our friendly customer service team. 13-12-2021 15:21. on 27-12-2022 12:09. SpeedStep 1: Modem Only Mode. In North America you can choose to purchase your own modem. 06-05-2019 12:19. Account - Mobile. 0 Kudos. Although this question has appeared before the answers vary and I need definitive advice. Concerningly, the corporation did not appear to want the brand-new, unused box back. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Mobile. 0 out of 5. 5 months ago I was upgraded from Hub 3 to 5. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. First published on Tue 4 Apr 2023 03. At TalkTalk, we're doing all we can to protect the environment. 22-02-2022 15:35 - edited 22-02-2022 15:47. You will find the PM in the top right corner of your page in your inbox. VM should move the box for free and do a proper install in the location you want. The Virgin Media Hub 5 is a better router than the Hub 4. If you have trouble, do a DSAR request of the recording (held up to 6 months). At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Then today i get an email asking to return it, well thats a bit hard now. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Disconnect your old Hub. We've identified 14 new uses for old routers: Wireless repeater. Virgin Media scores a seemingly low 2. Tablets. Call in and they will book a Tech to do that. This turns your Virgin Hub 3. 168. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. The router supports multi-gigabit speeds and comes with a 2. Business Customers. Got my new router sent out. 11ax), improved security (e. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. Connect the coaxial cable. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. 0 hub. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. With the Super Hub 2ac on your side you can do it all. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1 Kudo. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Tue 4 Apr 2023 14. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. The webpage usually list which items need returning, however it doesn't at present. Step 1: Locate the Reset Button. In response to Fiz1605. Our most popular rubbish removal service is our ‘Man and Van’ collection. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. Once you’ve. Wearables. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. The power light at the bottom of the device is the only light that should shine if everything is working normally. The older Hub 4 is based on. 0. Now you need to change the Wi-Fi name for 2. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Here you’ll find all the help you need for Virgin Media related problems and issues. Chris. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Sometimes, a simple reboot can fix the problem. To do this, you’ll need to wait until you receive your tracking email. Get the Hub ready by connecting the wires. Our product scorecard methodology has been applied throughout the development of new products. Do NOT reboot the Hub, just let it do it's thing. The easiest way would be to set it up with a separate SSID, e. What you are asking for is a continuous log of connections, and that is not available from such a simple device. Forum Member. Step 3: Wait 5-10 Minutes. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. At TalkTalk, we're doing all we can to protect the environment. At Clearabee we have a number of options that can see your routers and other items collected from your home. Virgin Media package. Click on the “Networking” tab. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. 13-12-2021 15:21. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Thick walls have a big impact on your Wi-Fi signal strength. Mobiles. 100. “In 2020, we refurbished and reused 1. If you've got a Virgin TV V6 box, make sure the standby settings are. All that being said and done, I'm now getting emails and text about sending the old hub back. co. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Finally got a new router which is amazing. 1 (192. on 15-11-2022 19:12. equipment. 0 hub. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Called 789 and was told to take it to the local dump. The equipment must be in its original box, with all relevant accessories and paperwork included. Unpatched Vulnerabilities . Virgin Media recycle kit usually comes with a letter. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 10 REPLIES. Thank you all for your help and support. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. There was no label in the box but searches revealed that I could recycle via. 0. At the start, log in to your router, check how to Open Admin Page. At this point I sent all my equipment back to virgin (2 tv set top box's and. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. If you can set up using a Self-Install pack, but choose to use an engineer for. It is usually a mail returns bag or a plain flat-pack returns box. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Called 789 and was told to take it to the local dump. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Connect your devices to the new wireless. 0. Router login. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. At last, save your settings. Back a step. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. They will be charged for not returning any rented equipment that VM want back. What's more, one in seven households has two or more old routers stashed away. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Follow these steps: Keep the router powered on. If you're a Virgin Media customer who's received a. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. How to recycle your Virgin Media router. Alessandro Volta. Hey @mburnip12, thanks for reaching out to us on the forums page. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. 11ax. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Reply. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. It supports Wi-Fi 6 and also includes a 2. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. How to recycle a Virgin Media router. Design. Please read the FAQ'sI've recently moved over to virgin media 200. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Cheap internet radio. uk. Go to Account settings, then Account details b. Remove any unwanted software that may have been installed. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. 168. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Up to 3 WiFi Pods if needed. Working hard to help connect the nation, shop our offers and order online. Report the fraudulent caller. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Pack up your equipment in the Virgin Media recycle kit provided. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. on 19-03-2022 08:11. In your email, include your address, account number, area code, and other essential details. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. On this letter, there is a label sticker. Working hard to help connect the nation, shop our offers and order online. I am putting a complaint in with ofcom along with all the evidence I have. The firm has announced that it is releasing an upgrade that. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Thank you in ad. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. The positive reviews for Virgin Media. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. 29 Europe/London By Julian Clover. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Send the email to [email protected] 16-10-2022 14:35. Depress the pinhole switch for a timed 60 seconds then release. The questions look quite generic and we share the same network service. Please follow the simple instructions we've provided in the pack that we delivered with the new. They provide the functionality via the Websafe function linked above. 100. Open a web browser and go to 192. Steps to install your Virgin TV V6 box. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. 3m items, including set-top boxes. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. No, you can keep using the same phone you’ve always used. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. I would like to change the position of my router, from the front of my house to the back of my house. uk 7. All customers need to do is contact Virgin Media to arrange the return. " TOTALLY WRONG, yes only one port will work, but you can use any port. The honest truth is: no, Virgin WiFi does not have weak security. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. T he current list of equipment which needs returning which is -. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. Excludes broadband faults and broadband network outages. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. 1. You can bring in up to seven items per store per day. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. Alternatively, you can restart your router via the Virgin. At Clearabee we have a number of options that can see your routers and other items collected from your home. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. This may take a. Customers can return. Unplugged router, etc. I have changed my broadband hub 3. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Virgin has published guidance here . 168. There was no label in the box but searches revealed that I could recycle via. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. DL14 post code. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Click on the “Networking” tab. If so run the VPN software on it and connect the XBOX via it. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. You can discuss the preferred layout with the VM technician. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Please help. A new secure password will be generated for you. How to Dispose of Old Routers. Further exclusions & legal stuff apply. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Virgin Media’s mighty Hub brings the magic right into your home. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The new fibre phone line is designed to work with the same phones as the old copper line. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. The advice was to recycle the old hub. Modem-only. which. The computers and devices you wish to authorise are set up so that. It also supports the WiFi 6 standard (also known as ax), as well as 2. Assuming your home network includes your own router put the 5 in modem mode. One option is to recycle it through a certified e-waste recycler. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Click yes or agree . Do: use the Connect app to run a super-intelligent WiFi home scan. Y’all are right to be suspicious though!recycle-more. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. * Call costs may vary. 8 million devices – with zero going to landfill. . AirPods. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. virg. Convert your router into a NAS. If you see Box cannot be found tap OK to re-scan for boxes again. change to Modem Mode you will need to use 192. 19-02-2021 14:55. Most QuickStart kits have just 6 cables, connectors and powerlines to. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. 3m items, including set-top boxes. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. on 03-06-2023 09:36. I need instructions. O2 Recycle Login . 8. It'll use the management IP 192. 0. 3. Click on the Wireless Network Settings option. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We would like to return it but we didn't a return box and now we are unsure what to do with it. Severely lacking in features. co. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. If it’s not a technical issue you need help with then we’re here to support you on. Locate the Reset pinhole located on the rear of the Virgin Media router. 168. I have changed my broadband hub 3. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. Instead, it has to do with your router and the security you have configured on your own local devices. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't work for Virgin Media. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. BT charges for unreturned routers. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Further exclusions & legal stuff apply. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. co. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Virgin Media was founded in 2006. My VM Router is is my office adjacent to hall. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Allow the router to reset to its factory settings and wait for approximately 30 seconds. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. . So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. One option is to recycle it through a certified e-waste recycling center. The Super Hub 2ac looks almost identical to the Super Hub it replaces. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme.